1. Overview

We are committed to providing reliable and timely delivery for all sourced products. Our delivery policy outlines how we manage the shipping, tracking, and final handover of your goods — whether local, national, or international. As a sourcing and logistics company, we coordinate closely with trusted freight partners and logistics providers to ensure smooth, secure transit.

---

2. Delivery Coverage

We offer delivery services within:

• The United Kingdom (including mainland and selected islands)

• European Union member states

• International destinations (by arrangement)

Delivery options and timelines may vary depending on the destination, shipping method, and nature of the goods.

---

3. Shipping Methods

We coordinate deliveries using the following shipping methods:

• Air Freight – For fast, time-sensitive orders

• Sea Freight – For large or bulk orders at lower costs

• Road Freight – For domestic and EU-based delivery

• Courier & Parcel Services – For samples or small batches

The appropriate shipping method is selected based on urgency, size, value, and client preferences.

---

4. Estimated Delivery Times

Delivery timeframes are provided at the time of order confirmation and depend on:

• Product production time

• Factory readiness

• Freight booking and customs clearance

• Final-mile delivery location

Standard shipping times (post-production):

• UK: 3–7 business days

• EU: 5–10 business days

• International: 7–20 business days

Please note these are estimated timeframes and may vary due to supplier delays, shipping congestion, or customs inspections.

---

5. Tracking & Updates

You will receive regular updates during the production and shipping phases. Once your order is dispatched, tracking details will be provided where applicable. We aim to keep you informed throughout every stage of the delivery process.

For larger or bulk shipments, we also offer custom logistics tracking support and third-party coordination.

---

6. Delivery Charges

Delivery charges vary depending on the:

• Product dimensions and weight

• Shipping method

• Delivery location

• Customs or import duties (if applicable)

All delivery costs will be clearly communicated and agreed upon before shipping. There are no hidden fees.

---

7. Delays & Exceptions

While we do everything in our power to meet agreed delivery times, delays may occur due to:

• Manufacturing hold-ups

• Extreme weather conditions

• Port or customs delays

• Force majeure events

We are not responsible for delays caused by third-party shipping companies or customs authorities, but we will work with you to resolve any issues as quickly as possible.

---

8. Receiving Your Order

Please ensure someone is available to receive and inspect the delivery. Any damages or shortages must be reported to us in writing within 48 hours of receipt, along with photographic evidence, to initiate any claims or compensation.

---

9. Damaged or Lost Shipments

All shipments are insured. In the rare case that your order is damaged in transit or lost, we will assist with filing an insurance claim and work on re-shipping or refund options as appropriate.